Refund policy

Returns or exchanges are not accepted. All sales are final unless we send the wrong product. All our items are described correctly, and pictures are taken of the actual product prior to departure from our warehouse.

To be eligible for a refund due to our error, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@undiscoveredshop.com.

 

Shipping
To return your product, you should mail your product to: 205 Maple Leaf Court, North Carolina US 27546